Support
Need Help with Starmesh?
We're here to assist you. If you have questions, encounter issues, or need support while using Starmesh - our unstructured data analytics platform - please reach out using one of the methods below.
Email Support
For technical issues, onboarding help, data source configuration, or analytics questions, email us at:
We typically respond within one (1) business day.
What We Can Help With
- Source Integration: Issues with connecting to supported platforms (e.g., Zoom, Microsoft Teams, Fireflies, Gong, Reddit, CRMs, cloud storage).
- Authentication & Permissions: Troubleshooting OAuth, service accounts, or access scopes.
- Data Ingestion: Missing or delayed data from meetings, documents, chats, or social platforms.
- Analysis Results: Questions about topic modeling, sentiment scoring, entity extraction, or embeddings.
- UI or Dashboard Bugs: Something not showing up as expected? Let us know.
- Account & Project Setup: Help configuring pipelines or setting up new analyses.
- Data Security & Deletion: Request removal of ingested data or revoke access to external sources.
Troubleshooting Tips
Before contacting support, you may want to:
- Re-check your credentials or OAuth settings for connected platforms.
- Ensure the appropriate roles/permissions are granted (e.g., admin or editor access).
- Verify that the data source (e.g. a call or post) has completed uploading or syncing.
- Use the built-in logs or "last sync" indicators in your Starmesh workspace to confirm status.
Pro Tips for Getting the Most Out of Starmesh
- Use pre-built transforms like topic detection, sentiment analysis, keyword tracking, or question classification.
- Configure custom data connectors using your own API keys or service accounts for enterprise tools.
- Filter by user group, department, or speaker role to focus insights (especially for call transcripts).
- Export insights to BigQuery, GCS, or spreadsheets for deeper analysis.
- If you're unsure how to use a feature, just ask — we're happy to walk you through it.